Refunds and withdrawal policy

This policy applies to paid courses, digital content and services that may become paid in the future (for example subscriptions or paid one-to-one lessons) purchased on Kuazara. Free content and services involve no payment, so there is nothing to refund.

Under Turkey's Consumer Protection Law No. 6502 and the Distance Contracts Regulation, you may withdraw from the contract within fourteen days of its formation without giving a reason and without paying a penalty. It is enough to send your withdrawal notice to the seller within this period.

Under Article 15 of the Distance Contracts Regulation, the right of withdrawal does not apply to services performed instantly in electronic form, to intangible goods delivered instantly to the consumer (digital content), or to services whose performance starts with the consumer's approval before the withdrawal period ends.

Kuazara applies this exception only if all of the following are met:

• At the purchase step there is a box that is separate from the pre-contract information confirmation and not pre-ticked.
• The wording of the box is clear: “I want the content to be made available to me immediately; I know that I will therefore lose my right of withdrawal.”
• The moment of consent is stored in the order record and included in the documents sent to you after the purchase.

If you do not give this consent, your right of withdrawal is preserved. [TO BE COMPLETED BY OWNER: Whether content bought without this consent opens at the end of the withdrawal period, or opens immediately with a charge for the part used if you withdraw, will be decided with legal advice.]

You can send your withdrawal notice within the fourteen-day period, in writing or on a durable medium (for example email), to one of the contact details below. It is enough to state your name, the email address registered to your account, the order date and the content you bought.

Company name

[TO BE COMPLETED BY OWNER]

MERSIS number

[TO BE COMPLETED BY OWNER]

Tax office and tax number

[TO BE COMPLETED BY OWNER]

Registered address

[TO BE COMPLETED BY OWNER]

Email

[TO BE COMPLETED BY OWNER]

Phone

[TO BE COMPLETED BY OWNER]

Registered electronic mail (KEP) address

[TO BE COMPLETED BY OWNER]

[TO BE COMPLETED BY OWNER: A “Send withdrawal notice” button in the account will be added together with the payment flow.] We confirm receipt of your notice on a durable medium.

• We refund all payments collected within fourteen days at the latest after your withdrawal notice reaches us.
• The refund is made to the payment method you used, at no cost to you.
• The time it takes to appear on your card depends on your bank.
• Access to the refunded content ends with the refund.

One-to-one lessons are free today. If they become paid, the following rules are planned; the exact terms will be written on this page together with the payment flow:

• If the educator declines the request or does not respond, no payment is taken or it is refunded in full.
• If the educator or the platform cancels the lesson, the payment is refunded in full.
• Cancellations you make well before the lesson time are refunded in full. [TO BE COMPLETED BY OWNER: Period to be completed.]
• Terms for late cancellation and not attending: [TO BE COMPLETED BY OWNER]

If subscriptions are offered, you can cancel yours at any time in your account settings; cancellation takes effect from the next renewal period and you keep access until the end of the period already paid. [TO BE COMPLETED BY OWNER: Subscription terms and whether partial refunds are given will be completed.]

Even where there is no right of withdrawal, your rights regarding defective services under Law No. 6502 are reserved. If the content you bought does not match the characteristics stated in the listing, or cannot be used because of a technical problem, let us know; we will fix it, and if we cannot you may use your statutory remedies, including a refund.

Whether a voluntary refund beyond the legal requirements will be offered, and on what terms: [TO BE COMPLETED BY OWNER]. Any such option does not limit your statutory rights.

For questions about refunds and withdrawal, use the seller's contact details or write to us via the contact page. In case of a dispute, your right to apply to the Consumer Arbitration Committee or the Consumer Court is reserved.

Related documents: Distance sales contract · Pre-contract information form · Privacy · Terms of use